RETURN POLICY

ORDER POLICY :

All sales are final.
No cancellations or address changes are permitted once an order is placed.
Please ensure your order details are correct before proceeding.

RETURNS

-WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST AND SHIP YOUR RETURN. 

-IF YOU SHIP YOUR RETUN AFTER THIS PERIOD IT WILL BE SENT BACK.

-TO START A RETURN, YOU CAN CONTACT US AT INFO@NATURALBAELA.COM  IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

-TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. 

-PLEASE INCLUDE IN THE EMAIL THE ITEMS YOU ARE RETURNING AND FOR WHAT REASON.

PLEASE CONTACT US FOR ANY RETURN QUESTIONS AT INFO@NATURALBAELA.COM